The importance of words

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     13/05/2015
       https://www.linkedin.com/groups/Problem-Solving-CoP-8214006?home=&gid=8214006
    How important are words during a problem solving process

We use a lot of documents in problem solving: project charter, 8D, A3, AMDEC, VSM, … and the words we use contribute a lot to the success or failure of what we undertake