· Please describe your professional background (your education, courses, motivation, current activity)

    My education & career path is, let’s say, atypical. Indeed, I have a Masters 1 degree in Econometrics from the University of Toulouse I and a Masters 2 degree in Informatics, Statistics and Mathematics Applied in Production Management from the University of Toulouse II. So basically, the application of the Statistics in Economic and in Production, however, I decided to focus on having double competences through a Post-graduate degree in Supply Chain, Purchasing and International Exchange from Toulouse Business School. Today, and during the last 6 years, I am Quality & Supply Chain Consultant & Trainer. I have had the opportunity to perform training/coaching all over the world (France, Germany, US, Spain, Austria, Netherlands) for various companies (Airbus, Rockwell Collins, Pratt & Whitney, Spirit, Zodiac Aerospace, Recaro, Dasell, FACC, Crane Aerospace, Caillau, Eurocopter, Astrium...) on Quality, Statistics and Supply chain topics which allow me to gather plenty of inputs, BUT most importantly, to understand the main Problems/Constraints that most companies face on regular basis.

  · Why are you interested in the domain of problem solving?

    Problem solving methods & tools can be implemented everywhere at each level of the chain for all kinds of industries. This subject encompasses all the fundamentals from the communication, cascade and escalation of information, team spirit, team building etc to the deployment of project management, statistics, continuous improvement approach, quality standards etc. The simple reason I enjoy this domain is because it touches all topics. 

  · Which were the main difficulties and obstacles encountered while solving a problem.

    The obstacles can appear everywhere and can come from everybody, but in my opinion, and based on my experience, the most difficult problem is the communication through the whole supply chain. 

  · Which advice would you give on Problem Solving?

    You have to define the objectives, the aims in problem solving and to communicate them upwards and downwards prior to start “studying” the potential resolution of any problem.

  · What was your motivation to participate in this community?

    The discussions around this topic are essential and will allow everybody to share relevant information, experience and best practices on all the associated subjects.

  · Please tell us about an important or remarkable situation of your professional life

    One of the biggest “problems” I have met over the years is to convince people to change their way of thinking and their way of working. I think that all the trainers/coaches have already faced “bull-headed” people or “none-relevant” comments such as “we have been doing this for over 20 years, why would we change it”, “we have been working like this since the beginning and nobody has asked us for improvement”, “it is not in our scope”, “I don’t know, it’s not my problem, you have to check with someone else” or “these problems come from the other department, not us” … I have many other examples of these kind of remarks. This kind of way of thinking and working will not help to implement a continuous improvement approach for problem solving resolution.