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Furthermore, I widely exploited and experienced these problem solving methods to manage the end of studies training courses of our students in numerous companies. Finally, on the research aspects, I work in the field of experience feedback, the basis of which is the problem solving.
It is a domain rich in various skills : scientific (statistics, measures, working approach), organizational (planning, resource allocation) and managerial (conflict management, animation…). It is necessary to combine rigor (to respect the principles of the approach) and creativity (to exceed the expected performances). It is also a domain of predilection to gain experience feedback which is my research domain of interest. Finally, it is a domain where there is still numerous scientific works, engineering and training to be led in companies.
The first difficulty is very often the definition of the problem and its scope. Establishing the foundations of the resolution, it is necessary to take time to identify and to characterize the real problem. Another recurring difficulty is the understanding of the logic of the approach, with the common confusion of the notions of problem, cause, objectives and solutions. To know how to put things in perspective and respect the logic are mandatory. The definition of the objectives to reach is another difficulty. Beyond the quantitative aspects, objectives have to constitute a challenge in the eyes of the participants, and be able to be used as visual tools of management, two fundamental levers to motivate and involve the teams. The last often underestimated difficulty is the design of optimal solutions. First of all, a problem is mainly solutions! Curative solutions to correct the effects and corrective solutions to eradicate the problem. Then, in order to make these solutions successful, it is necessary to practice the empathy and to integrate expectations and needs of the various involved stakeholders in these solutions. Independently of the expected performances, to be operational, every solution must be accepted by everyone!
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