Jean-Claude Simonet 1

Problem Solving Fundamentals in a Snapshot     Real life: difficult to formalize the problem, too late, too long to fix it and it appear again. To mitigate that matter of facts, comply with basics          By Jean-Claude Simonet KIS (Keep It Simple) and Robust:  1. Avoid the Issue      a. Process and/or Product Risk Analysis (FMEA): identify a potential risk before an issue occurs      b. Develop the Culture of Standards: does a standard exist, is it in line with the specification, is it known by those who are doing the job?  2. Measure ---> Occurrence x Severity  3. Too late, then act      a. It is a Crime Investigation: go immediately to the place the problem took place, lock the perimeter and grab indices and evidences because they will disappear after a period of time     b. Which methodology? Is it a special cause (one set of tools) or a common cause (more complex, then another set of tools)      c. In any case, stick to basics              i. Facts & Data & Gemba (Go Look See)              ii. Participative (CFT – Cross Functional Team)              iii. Root Cause of Non Detection of the Issue              iv. Speed To comment and continue the debate go to our LinkedIn group, contribute the discussion!