• Major problem solving phases

    Some authors have proposed structured representations of the different problem solving methods in a way such that the common activities and the complementarities between the methods can be identified.

The context phase intends to capture a complete set of relevant and meaningful problem-related information contributing to the understanding of the problem and enhancing the further phase of analysis. It provides a consistent picture that covers a clear definition of the problem, the constitution of the team, the gathering and consolidation of evidences and the deployment of containment actions aiming at mitigating the impacts of the problem.

The analysis phase is performed on the basis of the context issued from previous phase. The objective is to perform an in-depth analysis of the problem and the available evidence in order to find and prioritize the root causes producing the problem.

The solution phase aims at eradicating the root causes that have been identified and validated during the analysis phase and thereby preventing the problem from reoccurring. In doing so this phase attempts to define, prioritize, select, implement and measure the effectiveness of a set of permanent corrective actions.

The generalization phase seeks to consolidate all the meaningful elements defined throughout the problem solving process in order to standardize them and enable the creation of generalized solutions reusable in preventing other similar problems.


- “Collaborative problem solving within supply chains by Juan Camilo Romero Bejarano. PhDThesis. 

    Full document available at http://ethesis.inp-toulouse.fr. 

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